You need to offer at least two contact methods for consumers to exercise their privacy rights.
The first method is an interactive web form or an email address. If you don’t sell data within the meaning of the CCPA, an email address is acceptable as your first contact method, and otherwise you must offer a form. Since web forms are easy to implement and provide an opportunity to receive requests as structured data, an advantage over email, we recommend that all businesses implement a web form as a best practice. We talked earlier about the “Do Not Sell My Info” link that is required in your homepage footer if you sell data. Clicking that link should lead to your interactive web form, and here we see an example of an implementation of this form by a pharmaceutical company. Note my company CCPA Toll Free provides this web form.